ISO 14001 & 9001

We have successfully passed re-accreditation for ISO 14001 & 9001 management systems.  The Auditor has written the following statement:

The audit team concludes that the organisation HAS established and maintained its management system in line with the requirements of the standard(s) and demonstrated to the audit team that it has the ability to systematically achieve the requirements for products and or services within the scope of its activities and in accordance with its policy and objectives.’

Gender Pay Gap as at 5th April 2018

307 staff

Mean pay for women = £8.37 per hour
Mean pay for men = £8.67 per hour

Median pay for women = £7.83 per hour
Median pay for men = £7.97 per hour
Gender pay gap = 3.49%

Mean bonus for women = £401.11
Mean bonus for men = £371.40

Median bonus for women = £360.00
Median bonus for men = £290.00
Gender pay gap for bonus = 34%

Christmas Giving Tree

This Christmas our Giving Tree was organised at the ServiceMaster office by Eve Dee Shapland for the Salvation Army, in Newbury.

Presents were supplied by staff for young adults.  These were taken on Saturday 15th December to the Newbury Salvation Army and received by Lieutenant Andrew Williams.

We would like to thank all staff who have kindly donated and supplied gifts.


ServiceMaster Newbury and The Laundry Basket hosted their 5th annual Coffee Morning on 28th September.  The event started at 8.00am in the Laundry Basket hosted by Frances and Tina,  then ServiceMaster offices continued with the cake selling from 9.00am until 12.30 along with a mobile unit delivery to local businesses.

The grand total this year was £773.33 which is fantastic and Eve Dee Shapland, who organized the event, would like to thank all the staff and their families for supporting the event by baking, eating and distributing cakes.

MACMILLAN 2018 Coffee Morning


ServiceMaster Employee of the Year Award

Deeland Ltd t/a ServiceMaster’s Jaz named UK Employee of the Year!

Earlier this summer, Jaz Baxter, Supervisor at Severn Vale Housing, was invited to the annual National ServiceMaster UK Conference to receive the ServiceMaster Clean’s UK Employee of the Year Award.

The ceremony was held in a hotel in the Midlands, with Franchisees from right across the UK invited.  Jaz attended the ceremony with Nick to receive the much-coveted award.

Jaz joined us in 2012 and since then has been demonstrating a commitment that goes above and beyond in all areas of her work as Site Supervisor at Severn Vale, Tewkesbury.

Earlier this year Jaz was awarded the prestigious Avril Bannister Award.  This Award was set up in 2011 in honour of former ServiceMaster Clean by Deeland colleague, Avril Bannister, who sadly passed away following a battle with breast cancer.

Each year the award is presented to a member of staff who exhibits the same high standards in work and conduct, embracing the core ethics of ServiceMaster Clean by Deeland.

Jaz’s good work isn’t just recognised by our customers though, team members have praised Jaz’s ongoing hard work and positive attitude too, nominating her for two OSCARS last year in November and August.

Here are just a few selections of the feedback that were provided in Jaz’s OSCAR nominations.

“Jaz worked extremely hard trying to get the job completed on time whilst keeping a high standard approach. Jaz always had a smile on her face even though the job felt like it couldn’t be completed.”

“I know we are only a small section of the ServiceMaster team but Jaz always puts in over 100% effort and attention to make sure that the clients and ServiceMaster are happy.”

Nick says: “Jaz goes above and beyond so often that we have lost track of how many times she has helped out on contracts, smoothed the path with clients and stepped in when there are staff shortages, extra requirements and help needed. She is an example to us all and we are very fortunate to have her as part of the SM team.”

Gloucester City Homes and Severn Vale Housing Society

Deeland Ltd t/a ServiceMaster were recently awarded the combined cleaning services contract for Gloucester City Homes Severn Vale Housing Society, following a successful tender process.

The success of this tender and the acquisition of the contract has been down to a considerable team effort from the Communal Services Department who will manage it, plus others in New Business, Business Services/Operations, Human Resources and Accounts.



ServiceMaster Newbury’s AGM 2018

ServiceMaster Newbury’s AGM theme was “Developing our People – Progressing our Business” was held on 23rd March, celebrating steady company growth and staff development in 2017.

Abby May, New Business Development Manager, reviewed sales growth across the business. Inga Parnell, Commercial Contracts Manager explained how the Commercial Services team continues to develop to deliver a high quality service in a competitive world.  This theme was echoed by Tania Gostling, Communal Services Manager and recognition was given to the team.

Ian Leamon, Residential Services Manager highlighted the specialist work Technicians deliver to homeowners as well as support given to other departments. The Human Resources Department kept us abreast of developments in a changing world.

Andre Gottemaker Business Operations Manager introduced the new structure of Business Services Department.

Guest speaker, Mark Denton with his compelling presentation “Leadership and Teamwork in the Eye of the Storm”, shared lessons learnt as he skippered a yacht in the gruelling BT Global Challenge round the world yacht race.

The highlight of the AGM was the presentation of the prestigious Avril Bannister Award for 2017. Doreen (Jaz) Baxter was awarded the Avril Bannister Award in recognition of her leadership and commitment.